Refund and Returns Policy

At Vital Peptides, we are committed to providing high-quality, research-grade products and reliable customer service. Due to the sensitive nature of our products, we maintain a strict returns and refund policy to ensure product integrity and safety.

Eligibility for Returns

We only accept returns under the following conditions:

The item received is incorrect, damaged, or defective
The issue is reported within 48 hours of delivery
The product remains unused, unopened, and in its original condition

⚠️ Due to the nature of research-grade peptides, we do not accept returns for:

Opened or used products
Change of mind or incorrect orders placed by the customer
Improper storage or handling after delivery

Reporting an Issue

If you receive a damaged or incorrect item, please contact us immediately with the following details:

Order number
Description of the issue
Clear photos of the product and packaging

📧 Email: info@vitalpeptidestore.com

Our team will review your request and respond promptly.

Refunds & Replacements

Once your claim is approved, we will offer one of the following:

Replacement of the incorrect or damaged product
Full or partial refund, depending on the situation

Refunds will be processed to the original payment method within 5–10 business days after approval.

Non-Returnable Items

For safety and compliance reasons, the following items are non-returnable:

Opened or used products
Products not stored according to recommended conditions
Items returned without prior approval

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.
Once an order has been dispatched, it cannot be canceled.

Important Notice

All products sold by Vital Peptides are intended strictly for research purposes only. By purchasing from us, you agree to handle and use these products responsibly and in accordance with applicable regulations.

Need Help?

If you have any questions about our Returns & Refund Policy, feel free to contact our support team. We’re here to help ensure a smooth and transparent experience.

📧 Email: info@vitalpeptidestore.com